Continuous improvement
Throughout the 1990’s clients were encouraged to search for quality as part of the procurement process and, in return, contractors were expected to deliver greater efficiencies and better value.
Within the social housing sector, the Housing Forum launched "Partnering" to encourage organisations to work more closely together, either formally or informally. As a result, for a client or main contractor, choosing a supply partner has become not just a question of locating a product /service that can meet the necessary quality and technical specifications, but it is crucial to the project that any company in the supply chain has a fundamental understanding of partnering philosophy. They must be able to demonstrate best value principles, excellent communication and a commitment to continuously improve products and services.
Simon Booth, Managing Director sums it up; "Partnering is a philosophy which can be found in every part of our business, among our staff, our workforce and in our methodology and business systems. Ultimately, partnering is about developing a close and constructive working relationship with other organisations, safe in the knowledge that what benefits the team, benefits us all but more importantly, it is about deeds not words".