Group profile
Established in 1968 in the United Kingdom, Biwater employs almost 3000 people worldwide, who utilise the latest information systems to share specialist knowledge and international experience.
Biwater's mission is to earn a world-class reputation in all our business activities, founded on the highest standard of customer service, ethics and environmental care. Biwater brings a competitive combination of technical excellence, project management expertise and independent strength to every project, assuming the role of partner rather than simply a supplier or contractor.
Biwater provides water and wastewater treatment services to millions of people around the world. This expertise spans the entire spectrum:
• Water & Wastewater Treatment
• Membrane Technology & Desalination
• Water Asset Management & Consultancy
• Infrastructure Ownership, Investment & Operation
• Package Plants and Products
• Leisure
• Environmental Advisor
For more information visit www.biwater.com
Cascal invests in and operates water and wastewater facilities worldwide. The company has experience of working in eight countries across four continents where its mission is to deliver high quality water and wastewater services.
Whether it is the operation and development of existing utilities or the creation of new facilities, Cascal provides efficiency, innovation, performance and customer satisfaction.
For more information visit www.cascal.co.uk
Bournemouth & District Water Company and the West Hampshire Water Company were purchased by Biwater during the privatisation of the water industry in England and Wales in the late eighties. Both companies were established by Act of Parliament in the middle of the nineteenth Century. The two companies were amalgamated in 1994 to form Bournemouth & West Hampshire Water Plc.
Now part of Cascal's portfolio, Bournemouth & West Hampshire Water today supply a population of approximately a half a million, through 193,000 connections, over an area of one thousand square kilometers. It delivers up to two hundred and fifty megalitres of water per day, through nearly three thousand kilometers of underground pipes.
Since 1989, the company has invested about £120m in capital projects which have been aimed at maintaining the serviceability of existing assets, meeting needs for growing demand, improving the service and improving drinking water quality to keep pace with the increasing standards set by the Government. Capital expenditure from 2005 to 2010 is expected to be £43m. The Company is regulated by the following bodies; The Office of Water Services (OFWAT), for prices and standards of service. The Environment Agency (EA), for the water environment. The Drinking Water Inspectorate (DWI) monitors and enforces compliance with statutory drinking water standards.
In order to expand and grow in the context of tightening economic regulation of its water business, the Company has sought opportunities in other enterprise activities, which draw upon the skills and assets of the regulated business. These include AquaCare - a domestic plumbing, heating, drainage, water hygiene and home emergency insurance business which has grown to £4 million in sales, in just ten years.
For more information visit www.bwhwater.co.uk
Established in 1997, initially to provide plumbing services to customers of Bournemouth and West Hampshire Water Plc, AquaCare has developed into a full service provider of heating, plumbing, drainage, home emergency insurance and water hygiene services.
As a wholly owned subsidiary of Bournemouth & West Hampshire Water Plc, and part of the Biwater Group, AquaCare has access to a wealth of knowledge and expertise, and now operates across many market sectors, both on a local, national and international basis.
AquaCare has many years of experience within the services industry working in partnership with commercial, industrial and public sector organisations.
Utilising a highly trained, directly employed engineer work force, comprising its own management group, in-field team of Project Managers, skilled technicians and engineers, with a full ‘back-up’ team of Administrators and a Call Centre at its Christchurch Office, enables AquaCare to provide its customers with unsurpassed levels of customer service and operational excellence 24/7 - 365.
AquaCare also has the right accreditations to reassure its customers that they are specialists in their diverse business sectors. The company holds the ISO 9001:2000 quality assurance accreditation, CORGI gas installers’ certification, ISO 14001 Environmental standards and the OHSA 18001 Occupational Health and Safety and is a registered and accredited company to Category Level 1 with the Legionella Control Association (LCA), formerly the Code of Conduct.
AquaCare recognizes that no one customer has exactly the same business requirement, and it is with this understanding that AquaCare develops, through consultation and discussion with its clients, a bespoke service provision, tailored to clients operational and budgetary requirements.
For more information visit our web sites: www.aquacare247.co.uk
AquaCare Water Hygiene Services offers a total water hygiene services portfolio, enabling its business customers to meet the requirements of the Health and Safety at Work Act 1974, Approved Code of Practice (ACoP) L8, and the Water Supply (Water Fittings) Regulations 1999.
• on-site water system risk assessments, complete with asset registers
• written reports - including pipe work schematics and system details
• identification and prioritisation of remedial works required to achieve ACoP L8 compliance and meet Water Supply (Fittings) Regulations
• action planning to prioritise control measures, initiate remedial works and the cleaning and disinfection of systems and storage
• identification of on-site personnel training requirements
• total water treatment solutions
• water softening equipment
AquaCare Water Hygiene Services' customers enjoy peace of mind knowing their reputation - and the health and safety of their clients and customers - is in safe, professional hands.
For more information visit www.aquacarewhs.com